P/I OfficeMail - users rate the benefits
P/I OfficeMail captures ad-hoc mail from the desktop, then prints, mails and archives it cheaply and efficiently.
Many P/I OfficeMail systems are now running in Europe and Australia, some for up to two years. Tens of millions of documents have been processed using P/I OfficeMail, so the findings of a user survey obviously carry some weight.
For most users, high-volume transactional mail is already being handled efficiently, but ad-hoc mail (sometimes generated by hundreds of staff in many different locations) has been more-or-less ignored until P/I OfficeMail came along.
Although cost savings of 30% are common, apparently that's NOT the benefit most valued by users.
In short, knowing "Who... sent What... to Whom... When" was as valuable to the organisation as saving money.
Post-implementation surveys show that users rate the following four factors ahead of cost savings.
Tracking & Control
The main finding of the user survey was...
Knowing "Who... sent What... to Whom... When" was as valuable to the organisation as saving money.
P/I OfficeMail captures ad-hoc mail from the desktop, then prints, mails and archives it cheaply and efficiently.
Many P/I OfficeMail systems are now running in Europe and Australia, some for up to two years. Tens of millions of documents have been processed using P/I OfficeMail, so the findings of a user survey obviously carry some weight.
For most users, high-volume transactional mail is already being handled efficiently, but ad-hoc mail (sometimes generated by hundreds of staff in many different locations) has been more-or-less ignored until P/I OfficeMail came along.
Although cost savings of 30% are common, apparently that's NOT the benefit most valued by users.
In short, knowing "Who... sent What... to Whom... When" was as valuable to the organisation as saving money.
Post-implementation surveys show that users rate the following four factors ahead of cost savings.
Tracking & Control
- Ability to preview documents, and track progress
- Supervisors' ability to determine how and when mail is batched
- Control of when batches are released for printing
- Availability of detailed user-reporting down to the document level
- Digital document control from submission to mail truck
- Address verification and cleansing to increase deliverability and reduce returns
- Automatic reprint of document where necessary
- Availability of "as printed" copies for re-sending and archiving
- Authorisation process for sensitive documents
- Supervisor control of document attribute and contents, such as letterhead, signatures, inserts, attachments, envelope size etc.
- Ability to force document characteristics based on content (e.g. invoices must include a "Terms & Conditions" brochure)
The main finding of the user survey was...
Knowing "Who... sent What... to Whom... When" was as valuable to the organisation as saving money.
