OfficeMail FAQs
Q. How can I create an ad-hoc attachment which I can include in subsequent OfficeMail mailings?
A. Create your attachment in Word, Paint etc. and print it to the OfficeMail printer device. Choose “Print and File” to create a temporary attachment which will be available to other mailings via the “Attachments” button in the driver.
Q. I’d like external Prepay users to be able to set themselves up on our OfficeMail server. How can this be done?
A. In the OfficeMail Administrator’s site, ensure “Allow users to register on the User Website” is chosen under PREPAY | SETTINGS. Users should choose LOGIN, then REGISTER, to complete the registration process, after which they can immediately submit print.
Q. I run OfficeMail and am designing an electronic letterhead (stationery replacement). Are there any guidelines I should stick to?
A. Saving the PDF as Acrobat 4.0 (1.3 or lower) is mandatory as it disallows transparent content.
All fonts should be embedded to avoid substitution.
Avoid using full page images as these encroach on reserved areas and also increase the PDF size.
Avoid using complex vector graphic elements as these will increase processing time in MGR.
Q. In OfficeMail when we delete a user, we cannot add another user with the same username or email address. How do we do this?
A. The setting to allow users to be completely deleted from OfficeMail is held in both C:\DevPIP\PIPWeb\Web.config and C:\PIOfficeMailUser\PIOfficeMailUser\Web.config.
It's held on the following line in each file:
<add key="RemoveUserCompletely" value="false"/>
Change this value to "true" and all users deleted from this point will be completely removed from OfficeMail. For completeness, restart the two web sites and the PI Admin Service after this change. Users already present before this setting has been changed will remain.
A. Create your attachment in Word, Paint etc. and print it to the OfficeMail printer device. Choose “Print and File” to create a temporary attachment which will be available to other mailings via the “Attachments” button in the driver.
Q. I’d like external Prepay users to be able to set themselves up on our OfficeMail server. How can this be done?
A. In the OfficeMail Administrator’s site, ensure “Allow users to register on the User Website” is chosen under PREPAY | SETTINGS. Users should choose LOGIN, then REGISTER, to complete the registration process, after which they can immediately submit print.
Q. I run OfficeMail and am designing an electronic letterhead (stationery replacement). Are there any guidelines I should stick to?
A. Saving the PDF as Acrobat 4.0 (1.3 or lower) is mandatory as it disallows transparent content.
All fonts should be embedded to avoid substitution.
Avoid using full page images as these encroach on reserved areas and also increase the PDF size.
Avoid using complex vector graphic elements as these will increase processing time in MGR.
Q. In OfficeMail when we delete a user, we cannot add another user with the same username or email address. How do we do this?
A. The setting to allow users to be completely deleted from OfficeMail is held in both C:\DevPIP\PIPWeb\Web.config and C:\PIOfficeMailUser\PIOfficeMailUser\Web.config.
It's held on the following line in each file:
<add key="RemoveUserCompletely" value="false"/>
Change this value to "true" and all users deleted from this point will be completely removed from OfficeMail. For completeness, restart the two web sites and the PI Admin Service after this change. Users already present before this setting has been changed will remain.
